Three straightforward components. You'll always know exactly what you're paying for and why, broken down the way we'd want it broken down for our own home.
Billed monthly. 3-month minimum.
Everything remote and routine: your dedicated concierge, your home's care calendar, scheduling, reminders, texts, and plan updates.
Only when someone from Rookwood is physically at your home: meeting a vendor, scoping a repair in person, or checking on the house while you're away.
The fee for sourcing and vetting every tradesperson, managing them for you, and handling vendor billing. Applied to materials and labor billed by outside tradespeople.
Your $400 membership, plus your routine service costs at cost + 25%. No on-site time added.
Your $400 membership, plus routine service costs, plus the repair itself (you approve the cost before we ever bill it), plus on-site time only if someone from Rookwood was at the house for it.
Every home is different, and so is every month. Some are quiet, some involve more work. Rather than build a flat price that has to guess at that and pad your bill either way, we itemize it so you only ever pay for what actually happened at your home.
Membership, on-site time, and every vendor invoice on a single itemized statement, charged to your card on file each month.
Membership has a 3-month minimum, then continues month-to-month. After that, let us know before the 15th and your membership ends at the close of that billing cycle. No long-term contract.
There's no cost to the intro call or the conversation that follows. Membership begins when you sign, and your home walkthrough, 3D scan, and custom care plan follow from there, all included.