Your $400/month membership covers everything remote and routine: your dedicated concierge, your home's care calendar, scheduling, reminders, texts, and plan updates. Your onboarding walkthrough, 3D scan, and two in-person check-ins a year are included too. On-site time and vendor work are itemized separately, so you always see exactly what a given month cost and why.
Rookwood is built for east side homeowners who value their time and want one trusted point of contact running their home. It's not the right fit if you'd rather source and manage every trade yourself, or if you only need help with a single project.
Book a short intro call. We'll talk about your home and what you need. If it's a fit, your membership begins when you sign, and we schedule your home walkthrough and 3D scan to build your custom care plan.
Membership has a 3-month minimum, then continues month-to-month with no long-term contract. After that, let us know before the 15th and your membership ends at the close of that billing cycle.
Three parts, each with one job. A $400/month membership covers everything remote and routine. $155/hour applies only when someone from Rookwood is physically at your home, in half-hour increments. A flat 25% on vendor invoices covers sourcing and vetting every tradesperson, managing them for you, and handling vendor billing. Full detail is on our Pricing page.
No. We handle vendor payments, and everything lands on one itemized monthly statement, charged to your card on file each month. No juggling bills, no chasing receipts, and one complete record of everything done on your home.
Neither, in the traditional sense. Rookwood isn't a general contractor or a project manager. We work with a vetted network of licensed local tradespeople. We help scope what's needed, bring in the right person, and see it through until it's done.
We're glad to bring them in, as long as they pass the same insurance and licensing vetting as the rest of our network and sign our standard service provider agreement. We prefer to manage every vendor at your home, so nothing falls between the cracks.
Every tradesperson in our network carries verified insurance and the licenses their trade requires, and signs our service provider agreement before working in a member's home.
No. We let vendors in and send you photos and notes when it's done. That on-site time is billed at our hourly rate. Once a vendor has earned your trust, you can choose to give them an access code for routine visits.
A handyman or a marketplace app hands you a name and steps back. You're still the one vetting, scheduling, showing up, and following through. Rookwood does that part for you, with people we already trust, and stays with it until the job is finished, not just the introduction.
We'll always do everything we can for you. That said, we're a founder-led team by design, not a 24/7 call center, because that's what lets you get a real person who knows your home instead of a stranger reading from a script. For true life-safety emergencies, always call 911 or your utility's emergency line first.
We don't perform licensed trade work ourselves. Plumbing, electrical, and HVAC go to licensed tradespeople in our network. We don't take on renovations, and we don't manage rental properties. Rookwood is built for owner-occupied primary and secondary residences.
We're happy to talk it through directly. No pressure, no obligation.