No apps to manage, no vendor lists to chase. Five steps, and one person carrying all of them for you.
It starts with a 30-minute call, by phone or video. We'll ask about your home, what's on your mind, and what "well cared for" looks like to you. You'll get a straight answer about whether we're the right fit before anything else happens.
If it's a fit, you sign the membership agreement and your first month begins. From there, everything moves on our side.
We come to you. Together we walk the property (roof, HVAC, plumbing, electrical, exterior, landscaping, and anything specific to your home) and document what's there: make, model, age, and condition. We also run a full 3D scan of the home, capturing exact dimensions and a room-by-room record. This becomes the foundation for everything that follows, and often lets us brief a tradesperson on a repair without needing another site visit.
Within a week of the walkthrough, you receive a care plan built for your home, with the services, the schedule, and estimated costs, for your approval.
From there, we schedule every service, send you each month's plan ahead of time, and give you notice before every visit. When a vendor needs to be met on-site, we're there, and we follow up until each job is complete. Twice a year we sit down together in person to look at what's ahead, and one of those visits doubles as your annual plan review. If something comes up on your end, a text is all it takes. Every vendor invoice, any on-site time, and your membership fee roll into one itemized statement each month.
Rookwood doesn't perform licensed trade work ourselves. Instead, we coordinate a vetted network of local plumbers, electricians, HVAC technicians, and craftsmen for the ongoing care of your home. And we're not a rental property manager; Rookwood is built for owner-occupied primary and secondary residences.
Most homeowners don't need more contractors. They need one person who already knows their home, answers the phone, and follows through.